“I’ve Got It.” The Two Words That Quietly Cost the Most
“I’ve got it” looks like competence from the outside. From the inside, it’s the two most expensive words in your week — and one task can be handed back.
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The 6:58 P.M. “Quick Question” That Isn’t Quick
The 6:58 p.m. “quick question” costs more than it looks. Why it isn’t quick, and the one delayed reply that proves it.